How Remote Monitoring and Management Increases Office Efficiency

April 20, 2018 / GuidesFor Team

In this day and age, technology has become the backbone of any company in the world. From the simplest document creation to the most complex programming, businesses can no longer function well and keep up with competition without technology. With large companies, IT infrastructure becomes more complex the more computers and users are added, each having their own issues and problems that should be solved quickly. While IT personnel are able to go from station to station to resolve issues, it is tedious and time consuming. One solution that addresses these concerns is Remote Monitoring and Management software (RMM).

What is RMM?

RMM is a tool that can help businesses by empowering their IT departments to manage and keep track of thousands of computers, automate basic maintenance, and provide efficient support without moving away from their station. RMM allows a remote IT support personnel to login remotely to someone’s machine for troubleshooting purposes. Monitoring agents offer limited counters that allows monitoring the machine’s health. The system allows them to either actively or passively monitor the computers, or both. In order for IT managers to access any computer in the company, they need to be installed with an active agent and a network link. This link will enable the IT personnel to fix most computer problems as soon as they arise, which can help in company productivity and efficiency.

How can RMM help?

IT departments dealing with large numbers of computers can have multiple units located in an entire building and all of them need to work at their optimum capacity. Often, several computers could experience issues at once, say for instance, slowing down. RMM has a real-time process monitor that needs to be activated in order to capture pertinent logs and data. Once this monitor is started, an IT staff working on the RMM could see the problem as they happen and point out which computers are having slowdown problems and why. IT personnel could, from where they are at their stations, access the computers to get the computers get back up to speed.

Efficiency should be a priority for companies that want to stay on top, and averting crises before they happen, or addressing them immediately as soon as they occur. This protocol assures that each unit is in top working condition without calling an IT consultant that costs both time and money. Each time wasted waiting for the computer to get fixed, patched, or updated also costs businesses money, and sometimes, even clients who get fed up with slow and inefficient services. By not doing anything to increase their IT system’s effectiveness, companies fail to see the cost savings that can be achieved when they address these inefficiencies with an RMM solution.

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