3 Practical Ways How RMM Makes Office Collaboration Easier

April 18, 2018 / GuidesFor Team

Take a good look at any office you enter today, and chances are you will see some of their staff are part of the mobile workforce. This means that these personnel are either full-timers or part-timers who can and work outside the glass-and-steel building that houses the office. Their smart devices are always wired to the net, because the freedom to work in any location does mean that they need to be on call just in case the manager or a client needs to reach them. According to RCR Wireless News, there will be 1.87 billion people working remotely from all corners of the globe by 2022. The Huffington Post adds that  to date, 43 percent of corporate Americans are already working remotely or in mobility to some capacity.

That’s another phrase that will soon be frequently associated with mobility: remote work. The line between the two workplace elements can be hard to divide. Mobile employees or contract workers do work remotely. They are often in transit, drive from one meeting to another, finish their reports at home or in the nearest coffee shop, and coordinate with their managers and clients from a remote distance—and not in a stationary position in the nearby cubicle or room.

Management of and constant collaboration with mobile-cum-remote workers can be a challenge, especially as far as getting the job done is concerned. Exchanging emails or chatting through Messenger to get feedback on a task is one thing; seeing to it that the entire workload is actually finished on time, with everyone on the same page, is another.

IT department heads and their specialists also have other tech-related concerns about this current working set-up. What happens if a piece of software doesn’t work while a staffer is about to make a presentation to an important client, using it? Or how can the remote teams complete a project when the documents they lost can’t be found or accessed? And if the IT manager does manage to get in touch with any of  their colleagues, would the available communication platforms like videoconferencing be enough to troubleshoot them out of the situation?

The Remote Management and Monitoring Software (RMM) is one solution that helps the IT manager or Managed Service Provider (MSP) address these problems, and help make remote collaborative work easier and more efficient. The RMM is installed through the company’s main system and is linked to the various devices used by the employee or contract worker. Without leaving his office physically, the IT manager can use the RMM to check on the status of a device, software, or aspect of the operational process–and then get it fixed and running in the soonest time possible.

Here are three practical ways how RMM can support remote and mobile work, ensure their efficiency, and prevent any crashes to the system:

First, RMM always does continual monitoring of the affected devices and systems. According to Techopedia, the advantage of having RMM is that it is proactive, and not reactive, when it comes to system flaws, inefficiencies, and breakdowns. It gives regular reports to the IT manager as to the health of the overall IT structure and the other elements it covers. It does spot analysis of all the tools and software that the remote team uses at all times. And then if it detects a problem, especially a potential breakdown, it will inform the IT manager right away, who then can identify and address the problem before it starts.

Second, as PC News points out, RMM can allow the IT specialist to take over the erring or malfunctioning device in case a breakdown does happen.One frustration that IT specialists had before in troubleshooting situations where they could not see the systems and structures is that they were working ‘blind.’ A lot of dialogue or chatting would happen between them and their IT-challenged colleague whose software just crashed; sometimes, things got lost in translation especially if the jargon is too technical for said colleague.

Today, what RMM does for the IT specialist or manager is give him a virtual first hand look at the actual damage or problem. He sees it through his dashboard with nothing left to interpretation or imagination. In some solutions, he can take over the problematic device, e.g. a software that wouldn’t work, and handle it like he himself was physically working on the laptop until he gets it fixed and operational again.

The third practical advantage that RMM provides mobile-cum-remote workers is file-sharing. This may not seem to be a problem in the age of  cloud storage and file-sharing systems. However, there are situations wherein an employee has to share an important file or document with his colleague, only to find out that it is in his laptop that is currently in another place, e.g. he left it at home. This employee would spend time and undergo stress just to rush to that location, open his laptop, and send the file to his colleague. What’s worse is that, if the document is needed within a particular time frame, he may not be able to send it in time.

What he can do, though, is inform the IT specialist or manager who, through the RMM, can virtually open the insides of his laptop, access the needed file, and email it ASAP to his waiting colleague. This of course is based on the assumption that the file in question belongs to the corporation and is located in a virtual public folder in the said laptop.

Mobility and remote work are already part of the global corporate culture. Softwares like RMM do not just help your company make the transition–they can make office collaboration easier and, in some cases, stress-free.

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