February 17, 2018 / GuidesFor Team
Service Level Agreement (SLA) is a promise most hosting providers give their clients. By ethical standards, it should be fulfilled 100%. It makes sense since customers pay 100% of the bill all the time. In reality, 100% is impossible so 99.99% is the normal “promise.”
Managed Service Providers (MSP) and owned data centers do their best to maintain 99.99% uptime. They achieve this through round the clock staffing, backups, and redundancies.
UPS failure is the number one cause of unplanned outages according to a study by storage craft. Cybercrime and accidental human errors are tied in second place. Both of these can be recovered with Remote Monitoring and Management (RMM).
The article discusses how RMM and a competent IT staff (remember human errors take second place) can prevent outages and recover quickly if they do happen.
– Miyagi Kazuki
Posted In: Research